Mushroom Charm Necklace

Free Shipping
We are pleased to offer free standard shipping on all orders over $75 within the United States. For orders under $75, a flat shipping fee of $5 will be applied.

Processing Time
- Orders are processed within 1-3 business days.
- Custom jewelry orders may require additional processing time. Please refer to the product description for specific timelines.

Shipping Methods and Delivery Times
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days (additional fee applies).
- Overnight Shipping: Delivery by the next business day (additional fee applies).

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

Shipping Address
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for packages delivered to incorrect or outdated addresses. If you need to make changes to your shipping address, please contact our customer service team as soon as possible.

Returns

At Tesoro Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return. 

To be eligible for a return, you'll need the receipt or proof of purchase.
To start a return, you can contact us at hello@tesorony.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note all returns are subject to a $5 restocking fee which will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@tesorony.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tesorony.com.